Privacy Policy

Universal Visa Consultants ("UVC", "we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect when you visit uvcvisa.com, how we use it, and your rights regarding that information.

1. Information We Collect

Information you provide directly

• Consultation requests: name, phone number, WhatsApp number, email address, and service interest (study visa, visit visa, Umrah, etc.)
• Callback form: name, phone number, and preferred contact topic submitted through our floating callback widget
• Chat enquiries: messages you send through our AI Counselor chatbot
• WhatsApp messages: any information you share when contacting us via WhatsApp (+92 306 1119967)

Information collected automatically

• Microsoft Clarity: we use Microsoft Clarity to understand how visitors interact with our website. This includes mouse movements, clicks, scrolls, and pages visited. Clarity may use cookies and similar technologies. For details see Microsoft's Privacy Statement.
• Exchange rate cache: live currency exchange rates are stored in your browser's localStorage for 24 hours to power our tuition and cost-of-living calculators. No personal data is stored here.

2. How We Use Your Information

• To respond to your consultation, callback, or enquiry requests
• To assess your visa or study eligibility and provide relevant guidance
• To send you relevant updates about visa rules, intakes, or scholarships (only if you opt in)
• To improve our website content and services based on usage analytics
• To comply with legal and regulatory obligations

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share information with:

• Partner universities and institutions — only with your explicit consent, when processing your application
• Embassy and immigration authorities — as required for visa application purposes
• Microsoft Clarity — anonymised behavioural data for website analytics

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by law. Consultation records are typically retained for 3 years.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at study@uvcvisa.com or visit our office at 372, M-Block, Sabzazar, Lahore.

6. Cookies

Our website uses cookies and similar browser storage for:

• Microsoft Clarity analytics — behavioural analytics (session recording, heatmaps)
• LocalStorage — exchange rate cache (24h), chat session history, and your cookie consent preference
• SessionStorage — temporary session state for the AI Counselor chat and popup display logic

You can disable cookies in your browser settings. Note that some site features (calculators, chat) may not function correctly without localStorage.

7. Third-Party Links

Our website contains links to external sites (universities, embassies, Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites.

8. Children's Privacy

Our services are directed at individuals 18 years and older. We do not knowingly collect personal information from anyone under 18 without parental consent.

9. Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of the site after changes constitutes acceptance.

10. Contact Us